Customer Service Blog

Zendesk Generative AI – Top Five Use Cases

Find out how to profit on Zendesk generative AI products for a range of use cases. These include summaries, searches, and bots.

Catherine Heath · 4 Mar 2025

Best Practices

The Ultimate List of Zendesk Views (With Real-Life Examples)

Discover the ultimate guide to Zendesk views, featuring an extensive list of default, custom shared, and personal views with examples.

Maryna Paryvai · 28 Feb 2025

Best Practices

Positive Language Customer Service – Why Positivity Goes a Long Way

Positive language in customer service is a powerful tool for solving complaints and gaining trust. It’s a way to prove a business value.

Steph Lundberg · 25 Feb 2025

Best Practices

7 Critical Customer Service KPIs for Measuring Your Team’s Performance

Discover the 7 essential customer service KPIs for measuring your team’s performance. Improve efficiency, customer satisfaction, and…

Tim Jordan · 25 Feb 2025

Knowledge Management

How to Find and Fix Broken Links in Zendesk?

In the context of help center articles, broken links in Zendesk or any other platform can significantly undermine the user experience.

Sorin Alupoaie · 20 Feb 2025

Knowledge Management

Unlock Zendesk Guide’s Multi-Language Features in Seven Easy Steps

Discover how to master Zendesk Guide multi language features in seven easy steps! Enhance your support and expand your reach globally now!

Anne-Marie Traas · 18 Feb 2025

Knowledge Management

Top Five Zendesk Guide Alternatives in 2025 to Uplevel Your Help Center

Explore Zendesk Guide’s capabilities and limitations, see how you can enhance them with Swifteq, and review Zendesk Guide alternatives.

Neal Travis · 11 Feb 2025

Best Practices

Zendesk Guide Customization Tutorial: Make the Most of Your Tool

There are many ways you can approach Zendesk guide customization. The most common include adding your company’s colors, branding, and logo.

Mark Sherwood · 4 Feb 2025

Automation

5 Pro Tips on How to Handle Zendesk Ticket Priorities

In this article, we cover everything you need to know about Zendesk ticket priority, including how to set it up, best practices, and tips.

Neal Travis · 28 Jan 2025

Best Practices

How to Structure a Knowledge Base? Expert Tips on Organizing a Huge KB

Maximize customer self-service with our expert tips on how to structure a knowledge base and organizing a huge help center.

Maryna Paryvai · 24 Jan 2025

Automation

How to Remove Attachments from Zendesk Tickets Automatically

Discover how to efficiently manage Zendesk storage and enhance security by removing attachments from support tickets.

Sorin Alupoaie · 23 Jan 2025

Best Practices

Why the Customer Is Not Always Right? A Clarifying Debate

“The customer is always right” was never meant to suggest that customers are infallible. In reality, the customer is not always right.

Anne-Marie Traas · 21 Jan 2025

Best Practices

Delivering Exceptional Multilingual Customer Support with Zendesk

Discover how to provide exceptional customer service in multiple languages with Zendesk.

Davida Fernandez · 16 Jan 2025

Best Practices

How to Stop Cherry-picking in Customer Service and Zendesk

Let’s examine how to manage cherry-picking in customer service effectively and how this can lead to more streamlined operations.

Mark Sherwood · 15 Jan 2025

Best Practices

Closing the Feedback Loop: A Guide to Implementing Customer Feedback

Master the art of closing the feedback loop. Learn how to implement changes based on customer feedback, analyze insights, etc.

Tim Jordan · 14 Jan 2025

Customer service articles & resources · Page 8