Customer Service Blog

Top Expert Tips to Setup a Zendesk Chatbot Quickly and Easily

Boost customer service with Zendesk chatbots! Learn expert tips to create, launch, and refine intelligent chatbots in Zendesk.

Anne-Marie Traas · 10 Oct 2024

Automation

How to Audit Zendesk Triggers – A Support Manager’s Guide

Learn how to conduct a Zendesk trigger audit to prevent misfires and workflow issues.

Larry Barker · 9 Oct 2024

Best Practices

Help Center Best Practices – How to Structure Self-Help Content

A great help center is a powerful driver of customer loyalty and a boost for customer satisfaction ratings. When following help center best practices and done right, it allows customers to find solutions and helpful resources on their own. This improves customer experience and cuts down response times from customer service agents. Self-service is increasingly…

Steph Lundberg · 4 Oct 2024

Knowledge Management

How to Implement Knowledge-Centered Service (KCS) in Zendesk

Getting started with Knowledge-Centered Service (KCS) is easy when your support team uses Zendesk. This detailed guide shares everything you

Nouran Smogluk · 27 Sept 2024

Artificial Intelligence

Generative AI Knowledge Base: How to Write and Organize Help Content

Optimize your help center for GenAI chatbots to provide accurate, helpful answers.

Maryna Paryvai · 26 Sept 2024

Best Practices

How to Do All-Hands Support Right (With Tips and Best Practices)

Improve customer service with all-hands support. Discover the pros and how to implement it.

Maryna Paryvai · 25 Sept 2024

Best Practices

Best Practices for Creating and Using Zendesk Trigger vs Automation

Zendesk triggers and automations can have a huge impact on your support team’s efficiency. Use these best practices to make the most of them

Anne-Marie Traas · 24 Sept 2024

Best Practices

How to Improve CSAT Score in Zendesk – An Expert Guide

Discover 13 actionable strategies to boost your Customer Satisfaction (CSAT) scores in Zendesk.

Tim Jordan · 20 Sept 2024

Knowledge Management

What Is KCS? How to Get Started with Knowledge-Centered Service

In this post we dive deep into how the KCS methodology works and how to get started using a Knowledge-Centered approach to Customer Support.

Catherine Heath · 20 Sept 2024

Best Practices

Support Team Capacity Planning Strategies and Expert Advice from Pros

Discover how to effectively measure and manage your support team’s capacity to prevent burnout and excess and ensure optimal performance.

Steph Lundberg · 19 Sept 2024

Automation

How to Reduce Support Tickets? 7 Hacks to Shrink a Large Backlog

Learn how to effectively measure and assess your ticket backlog to keep it under control and provide exceptional customer service.

Maryna Paryvai · 18 Sept 2024

Artificial Intelligence

Zendesk ChatGPT Integration: The 7 Best Apps to Boost Customer Support

Explore the top 7 Zendesk ChatGPT integration apps to enhance your customer support.

Sorin Alupoaie · 17 Sept 2024

Best Practices

Best Practices for Building and Using Zendesk Macros Efficiently

Zendesk macros can supercharge your customer support team’s efficiency when used correctly. Learn the five best practices for mastering them

Nouran Smogluk · 17 Sept 2024

Artificial Intelligence

Customer Service AI Metrics: How Do You Measure the AI Effectiveness

Learn how to effectively measure the impact of AI on customer service through key metrics.

Thomas Hils · 12 Sept 2024

Best Practices

Best Practices for Creating Better Visual Documentation for Your Help Center

Dive deep into the best practices for creating and optimizing visuals to enhance comprehension, engagement, and accessibility.

Nouran Smogluk · 10 Sept 2024

Customer service articles & resources · Page 11