Customer Service Blog

Incident Management Best Practices for Customer Support

Learn best practices to master incident management and keep your customers happy.

Jake Bartlett · 10 Sept 2024

How to Use ChatGPT for Customer Service – Most Common Scenarios

We tested ChatGPT for most common customer support scenarios – it has potential as a drafting and training tool but needs human oversight.

Steph Lundberg · 10 Sept 2024

Knowledge Management

Knowledge Management Metrics – How to Measure Your Team’s Performance

Discover the essential strategies for boosting your knowledge management team’s performance.

Nouran Smogluk · 6 Sept 2024

Automation

Customer Support Automation – How and Why to Automate It

Find out why should you automate your customer service, what are the benefits of customer support automation and how to do it properly.

Sorin Alupoaie · 5 Sept 2024

Knowledge Management

How to Set Up And Use Zendesk Guide with Google Analytics 4

Everything you need to know to improve your Zendesk help center using Google Analytics 4

Maryna Paryvai · 30 Aug 2024

Knowledge Management

How to Enable Zendesk PDF Export for Your Help Center Articles

Learn how to enhance your Zendesk Help Center by enabling PDF download or export of articles.

Sorin Alupoaie · 30 Aug 2024

Best Practices

Seven Help Center Mistakes to Avoid in Your Customer Support

Optimize your help center with our guide on avoiding common mistakes. and implementing best practices.

Danielle Lewis · 29 Aug 2024

Best Practices

Knowledge Base SEO Tutorial: How to Optimize Your Zendesk Help Center

Want to improve your self-service? Use these best practices to optimize your help center for search engines.

Nouran Smogluk · 27 Aug 2024

Knowledge Management

Zendesk Analytics: How to Improve Google Analytics via a Dedicated App

Discover why Google Analytics isn’t the best fit for help center insights. Learn about its limitations and why a dedicated tool is better.

Michael Nazari · 23 Aug 2024

Best Practices

How to Analyze Customer Feedback: A Comprehensive Guide

Get actionable tips on how to turn customer feedback into meaningful improvements.

Tim Jordan · 21 Aug 2024

Best Practices

Knowledge Base Videos – A Pro Guide on How to Level Up Help Content

Learn how to create engaging and effective video content to enhance customer support.

Chris Broughton · 20 Aug 2024

Best Practices

What’s the Difference Between Internal and External Documentation?

Discover how to create essential knowledge bases for both customers and employees.

Anne-Marie Traas · 15 Aug 2024

Best Practices

How to Build a Multilingual Knowledge Base – A Simple Guide

From selecting target languages to measuring results, discover how to translate and maintain your help center in multiple languages

Nouran Smogluk · 13 Aug 2024

Best Practices

Zendesk Knowledge Base Analytics Tutorial to Improve Your Help Center

Looking to improve your Zendesk help center? Here are five ways you can use analytics to gain insights into your help center’s performance.

Nouran Smogluk · 13 Aug 2024

Best Practices

Knowledge Management Tips. Interview with Karissa Van Baulen @ Hotjar

In this interview we discuss Knowledge Management tips and topics with Karissa Van Baulen, Customer Education Lead at Hotjar. Read further!

Sorin Alupoaie · 8 Aug 2024

Customer service articles & resources · Page 12