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Export Zendesk help center articles easily with Help Center Manager. Choose CSV, Word, PDF, or HTML formats to audit, share, or back up content.
Sorin Alupoaie · 20 Aug 2025
Prevent Knowledge Base Wipeout with this practical guide. Learn recovery steps & strategies to safeguard your content and keep support running smoothly.
Larry Barker · 19 Aug 2025
Learn from pros how to transition to 24/7 customer support, assess staffing needs, optimize workflow, and leverage AI-powered tools.
Maryna Paryvai · 14 Aug 2025
Learn how to bulk edit image alt text in Zendesk knowledge bases via the Help Center Manager to save time, improve accessibility, and boost your SEO.
Sorin Alupoaie · 13 Aug 2025
Discover how Zendesk Auto-Assist works, its pros and cons, and key tips to know before enabling it for smarter, faster customer support.
Maryna Paryvai · 12 Aug 2025
Learn how to use Zendesk triggers and webhooks to save time, reduce errors, and improve efficiency.
Craig Stoss · 6 Aug 2025
Swifteq product updates: automatically update requester on a Zendesk ticket, bulk edit image alt text, change permissions in bulk, bulk edit labels…
Sorin Alupoaie · 6 Aug 2025
Discover how the new Zendesk Knowledge Editor speeds up publishing. Learn quick tips to master these new features for a better content flow.
Neal Travis · 5 Aug 2025
Discover how AI Knowledge Management transforms support with top use cases. Streamline operations and enhance efficiency with the power of AI.
Mark Sherwood · 29 Jul 2025
Learn how to identify, prevent, and remove Zendesk spam with this complete guide, keep your support inbox clean and your team focused.
Eryn Chesney · 8 Jul 2025
Find out more about the new Zendesk Action Builder, what it is, how it works, how is it different from current automations and its limitations.
Larry Barker · 1 Jul 2025
Avoid common pitfalls when building your external knowledge base. Learn how to structure content, improve UX, boost SEO, and help users find answers fast.
Jake Bartlett · 24 Jun 2025
Discover the major Zendesk features, and the most efficient ways that you can leverage to make your agent’s lives easier while enhancing productivity.
Neal Travis · 17 Jun 2025
Translate Zendesk dynamic content in bulk with AI using Help Center Translate by Swifteq. Fast, scalable, and no manual updates needed.
Sorin Alupoaie · 13 Jun 2025
Learn how to build an effective customer service escalation process. Explore escalation types, common challenges, and expert tips to streamline issue resolution and protect customer trust.
Jake Bartlett · 10 Jun 2025
