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Agent Co-writerTranslate ConversationsMCP Server for ZendeskAdvanced Search PlusArticles PDF ExportGet a simple CSV export of all your Zendesk macros to help you audit and organize them. The export includes the macro metadata, as well as actions and dynamic content (if any). And it’s totally free for you to use.
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Zendesk macros can be a powerful tool for your customer service team. From populating ticket fields to updating assignees and changing ticket statuses, macros speed up all kinds of common tasks for support teams.
Unfortunately, Zendesk’s native interface doesn’t make it easy to manage your macros. You can’t easily see your macros’ actions or dynamic content, and you can’t easily compare macros to clean up your list.
And the bigger your team and business gets — when you start to have lots of macros — the bigger of a headache this becomes.
That means your team gets confused, support agents use the wrong macros, and customers risk a bad experience.
Macro Export solves all these problems by enabling you to export all of your Zendesk macros to a CSV file with the click of a few buttons. From there, you can analyze them all side-by-side in Google Sheets or Excel, making it super easy to improve, clean up, and optimize your macros.
It’s totally free to use, and it will make your whole team’s life easier.
Export all your macros and any meta-data: title, description, created and updated time, actions.
Export all the dynamic content for each language.
✅ Macros meta-data.
✅ Macros action.
✅ Dynamic content.
Eliminate the manual hassle of exporting macros. Automate the process and focus on more critical tasks.
Use exported macros to analyze your team’s workflows, spot inefficiencies, and make data-driven improvements to your support process.
Safeguard your macros with reliable exports for backups or audits, ensuring no valuable information is ever lost.
How it works
Register for a Swifteq account.
Authorize the app to read your Zendesk Guide data.
The app connects securely to your Help Center via Zendesk’s API.
ONLY the Help Center articles and their content are accessed and saved temporarily.
ALL your data is removed automatically after the export is generated.
Receive your FREE CSV export in your Inbox:
All the macros in your Zendesk account.
The actions for each macro.
The list of dynamic content.
Demo
Ready to improve your support workflows? Let us show you what Swifteq can do.
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