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Agent Co-writerTranslate ConversationsMCP Server for ZendeskAdvanced Search PlusArticles PDF ExportConvert ticket PDFs and images into searchable, actionable text. Stop opening attachments and retyping document data into Zendesk. Swifteq Document Parser OCR uses OCR and AI to extract text and key details from PDFs, scans, and images, then adds them to tickets as internal notes or fills custom fields automatically. Agents get the details instantly, without switching tools or copying data.
FREE 14-day trial, no credit card required. Pricing starts at €99/month.
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Turn attached documents into readable text instantly
As soon as a ticket is created or updated, the app scans attached PDFs and images and converts them into searchable, readable text.
That means agents no longer need to open files manually just to understand what a customer sent.
Show document content directly inside the ticket
The full extracted text can be added automatically as an internal note, so agents can review document content without opening the attachment.
This speeds up handling time and keeps all relevant information in one place.
Populate the right fields automatically
Choose what data you want to capture, such as invoice numbers, customer IDs, addresses, dates, and more. The app then fills the matching Zendesk custom fields for you.
This reduces manual entry, improves consistency, and keeps workflows moving faster.
Extract structured data from complex documents
AI helps the app recognize and pull key information from documents like invoices, shipping labels, medical forms, and contracts.
So even when layouts vary, your team still gets the data they need without manual review.
One app instead of a patchwork workflow
There is no need for separate OCR tools, extraction apps, or fragile workarounds. This app reads documents and pulls the data you need in one place.
That means fewer moving parts, faster setup, and a cleaner support workflow.
Choose the data you need without writing code
Define what to extract using simple instructions, then map that data to the right Zendesk fields.
It is a faster, more flexible way to automate document handling without developer support.
Fit document processing into your existing workflows
The app works with Zendesk triggers, so documents can be processed automatically when tickets are created or updated.
This helps teams build hands-free workflows that scale without extra effort.
Have document data ready before agents open the ticket
Documents are processed automatically as tickets arrive, so extracted text and key data are already available when agents start working.
This reduces delays and helps teams resolve requests faster from the first touch.
Automation you can trust with sensitive documents
The app is built with security as a priority, helping teams process attachments reliably while supporting strong data handling standards.
That gives you a safer foundation for scaling document automation in Zendesk.
Stop copying details from attachments into ticket fields – OCR + AI handles it instantly.
With key data extracted and fields populated upfront, agents can respond and resolve faster.
Find tickets by searching for text that used to be locked inside PDFs and images.
Customers
“This is a great MCP server. It perfectly and simply does what we need it to do. Total Game Changer for our workflow, worked perfectly and we are now expanding our use of it.”
“Works great! Total game changer for handling support. Recommend this for everyone that uses Zendesk.”
“The MCP Server has been very useful, allowing us to pull Zendesk tickets for external analysis and the tracking of incident vs device register. Integrates very easily with Claude and functionality has been great.”
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Ready to improve your support workflows? Let us show you what Swifteq can do.
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