Customer Service Blog

Best Practices

Zendesk Escalation: How Ticket Escalation Works with Your Tool

Learn how to set up a Zendesk ticket escalation system for faster resolutions and better customer satisfaction.

Anne-Marie Traas · 21 Nov 2024

Best Practices

Customer Feedback Loop: Managing Feature Requests and Bug Reports

Discover expert strategies for handling feature requests and bug reports in Customer Support.

Anne-Marie Traas · 19 Nov 2024

Artificial Intelligence

5 Key Challenges in Knowledge Management Solved with AI

Unlock the secrets to overcoming knowledge management challenges with AI.

Tim Jordan · 19 Nov 2024

Best Practices

Zendesk Side Conversations: Collaborate with Internal & External Teams

Delivering exceptional customer support is a team effort that requires collaboration between support teams, customers, engineers, and…

Jake Bartlett · 13 Nov 2024

Best Practices

Zendesk Triggers Best Practices – How to Set Them Right

Optimize your Zendesk workflow with our comprehensive guide on implementing Zendesk triggers effectively.

Nouran Smogluk · 12 Nov 2024

Best Practices

Streamline Support: 4 Essential Knowledge Base Article Templates

Easy-to-follow templates to make writing new knowledge base articles quick and consistent.

Maryna Paryvai · 8 Nov 2024

Best Practices

How to Manage Easily and Efficiently Multiple Help Centers in Zendesk?

Managing one help center can be daunting. But what happens when you have multiple help centers with different brands to manage all at once?

Neal Travis · 6 Nov 2024

Best Practices

Seven Best Help Center Examples and Why They’re Awesome

Discover best practices for creating an effective business help center.

Sorin Alupoaie · 4 Nov 2024

Knowledge Management

6 Best Zendesk Help Center Themes to Consider in 2025 for Top Results

Zendesk Help Center Themes. Explore our top 5 theme picks for a modern, user-friendly experience, that boost branding and ease of use.

Sorin Alupoaie · 1 Nov 2024

Best Practices

Mastering Zendesk Ticket Fields: Tips, Tricks, and Hidden Features

Master Zendesk ticket fields with these 5 best practices. Reduce resolution times and automate tasks.

Maryna Paryvai · 30 Oct 2024

Zendesk

Zendesk Incident Management: How to Manage Incidents Like a Pro

Learn how to leverage Zendesk’s native features, integrations, and automation to effectively manage incidents.

Jake Bartlett · 25 Oct 2024

Zendesk

Zendesk Search: How to Eliminate Three Major Problems Forever

Unlock the full potential of Zendesk search! This blog post reveals 3 common issues and how to solve them with the Advanced Search Plus app.

Eryn Chesney · 23 Oct 2024

Knowledge Management

10 Zendesk Tips and Tricks to Manage Your Knowledge Base Effectively

Insights and best practices to help you build a highly performant help center with Zendesk.

Nouran Smogluk · 22 Oct 2024

Artificial Intelligence

Top Zendesk AI Use Cases: Explore New Ways to Refine Support

Explore the transformative potential of AI in enhancing customer experience (CX) in 2024.

Thomas Hils · 16 Oct 2024

Automation

Boost Support Team Performance with Zendesk Skills-Based Routing

Learn how skills-based routing can automate ticket assignment, reduce wait times, and improve customer satisfaction.

Mark Sherwood · 16 Oct 2024

Customer service articles & resources · Page 10