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Agent Co-writerTranslate ConversationsMCP Server for ZendeskAdvanced Search PlusArticles PDF ExportStop wasting hours on manual ticket sorting. Swifteq Ticket Classification uses AI to automatically categorize incoming tickets into your own business-specific topics and intents, updating tags and custom fields in real time. You decide how tickets should be classified. AI does the work consistently, across every channel and volume spike.
FREE 14-day trial, no credit card required. Pricing starts at €99/month.
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Classify tickets using categories that match your business
Define your own intents and topics, from product issues and billing questions to refunds or customer sentiment.
Describe each category in plain language and let AI identify it in incoming tickets. No rigid templates or forced taxonomies.
Your classification logic stays aligned with how your team actually works.
Apply the right tags automatically
Tags are added automatically based on detected intents, removing the need for manual tagging.
This keeps views clean, improves routing, and ensures consistent data across agents and channels, even during peak volume.
Keep Zendesk fields accurate without manual input
Automatically populate dropdown and multi-select custom fields based on ticket classification.
This creates reliable structured data for automations, SLAs, and reporting with zero extra steps for agents.
Find the right intent categories from your past tickets
Let AI analyze recent support conversations and propose the intents your customers are actually contacting you about.
No need to read hundreds of tickets or build your taxonomy manually from zero.
You can guide the results with optional seed information, like existing field values or short instructions, then add the suggested intents straight into your workflow.
It’s a faster way to create a classification setup that improves tagging, routing, reporting, and automation.
Set up multiple workflows with simple, natural language rules.
Create multiple classification workflows for different use cases or brands.
Describe each intent in plain language and let AI handle the logic, no rule trees or keyword maintenance required.
Fits seamlessly into your existing Zendesk workflows
Classify tickets using Zendesk triggers when tickets are created or updated.
Easily connect AI classification to your current routing and automation setup without changing how your team works.
Tickets are classified the moment they arrive
Incoming tickets are analyzed and categorized in real time.
Agents always open tickets that are already tagged and structured, reducing triage time and speeding up response.
Eliminate manual ticket sorting. AI classifies every ticket automatically, freeing your team to focus on resolving customer issues instead of organizing queues.
Route tickets instantly using AI-generated tags and fields in Zendesk triggers, ensuring each ticket reaches the right team or agent without delays.
Get clean, consistent classification data across all tickets, giving you accurate visibility into contact reasons, trends, and support performance.
Customers
“This is a great MCP server. It perfectly and simply does what we need it to do. Total Game Changer for our workflow, worked perfectly and we are now expanding our use of it.”
“Works great! Total game changer for handling support. Recommend this for everyone that uses Zendesk.”
“The MCP Server has been very useful, allowing us to pull Zendesk tickets for external analysis and the tracking of incident vs device register. Integrates very easily with Claude and functionality has been great.”
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