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Agent Co-writerTranslate ConversationsMCP Server for ZendeskAdvanced Search PlusArticles PDF ExportThis is a Zendesk parser app aiming to streamline your support workflows by automating data extraction and field population within support tickets.
FREE 14-day trial, no credit card required. Pricing starts at €59/month.
Zendesk Marketplace
❤️ by customers and rated ⭐⭐⭐⭐⭐ on Zendesk Marketplace
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Join companies who use Swifteq to scale support without adding headcount.
Automatically identify and extract essential information like order numbers, customer names, addresses, and product details from ticket comments without manual intervention.
Use simple parsing rules, regular expressions, or AI to specify what data to extract.
Easily create and modify parsing rules tailored to your specific needs.
Automatically populate extracted data into the relevant ticket fields, saving time and reducing the likelihood of errors.
Keep your ticket fields updated in real-time as new information is received, ensuring your team has the most current data.
Ticket Parser Autofill integrates effortlessly with your existing Zendesk triggers and automations, enhancing your existing workflows without disruption.
By automating repetitive tasks, your team can focus on resolving more complex issues, improving overall efficiency and productivity.
Automate repetitive actions and extract structured data from Zendesk tickets with AI-powered intelligence.
Automatically update requesters on tickets, extract key values from ticket content using AI, and support multi-language data extraction.
Use time-based placeholders to capture dates accurately, and track automation performance with detailed usage reports.
Runs in the background and does all the repetitive heavy lifting on your team’s behalf.
Eliminates manual tasks and saves you precious resources.
Empowers your team to handle tickets more quickly and efficiently.
The user-friendly interface enables you to set up automated workflows in just a few minutes.
Seamlessly integrates with Zendesk Triggers, giving you the flexibility to tailor data flows for each specific workflow.
No more wasting hours manually extracting or organizing ticket data. Let our app do the heavy lifting so your team can focus on solving customer issues.
With less time spent on tedious tasks, your team can handle more tickets and provide faster responses to customers.
Say goodbye to human error. With automation, you’ll get precise data every time.
How it works
Install the Ticket Parser Autofill app from the Zendesk marketplace and register for a Swifteq account.
Authorize the app to securely access your Zendesk account via the API. For more information, see How we handle Data in our Zendesk Apps.
NO employee or customer data will be stored on Swifteq servers.
Create and configure your parse & autofill workflows to extract data from ticket comments and auto-populate ticket fields. A user-friendly interface will guide you through.
Enable the Ticket Parser automation on your Zendesk account, and watch your support process transform.
Customers
“I tried several solutions in the marketplace and Ticket Parser Autofill is the only one I tested working flawlessly with SMS messages. This process happens automatically, without any user intervention, completing most of the other ticket fields. Ticket Parser Autofill is a simple yet powerful app, competitively priced, and backed by outstanding support that will exceed your expectations.”
“We’ve been using this and the Merge Duplicate Tickets app for a few months now, and it’s saved us countless of hours and manual labor. Thank you!”
“Fantastic and fantastically useful tool, simple to use and with some great features.”
Demo
Ready to improve your support workflows? Let us show you what Swifteq can do.
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