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Agent Co-writerTranslate ConversationsMCP Server for ZendeskAdvanced Search PlusArticles PDF ExportHandle support tickets faster and smarter — from tagging to translations — without lifting a finger. Free your team from repetitive tasks so they can focus on real conversations that move the needle. Get started in minutes with zero coding and a risk-free trial.
FREE 14-day trial, no credit card required. Pricing starts at €50/month.
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Join companies who use Swifteq to scale support without adding headcount.
Extract: use the power of ChatGPT to intelligently pull information from your tickets and store it in a ticket field.
Categorize: Automate the process of tagging your support tickets with contact reasons and detecting customer emotions for more personalized interactions.
Translate: Overcome language barriers with automatic translation of ticket content.
Auto-Resolve Thank You Messages: Detect thank you-only messages from customers and close them automatically.
And Much, Much More: Discover an array of opportunities to streamline your ticket workflows with ChatGPT.
Optimize your workflow with intelligent ticket automation and distribution:
Categorize Tickets: Utilize ChatGPT to categorize the customer interactions, pinpointing the exact contact reasons and understanding customer emotions.
Route with Precision: Use Zendesk triggers to direct tickets to the relevant teams or agents based on ChatGPT-generated tags.
Better Customer Experience: Ensure that each ticket reaches the right hands quickly, improving response times and customer satisfaction.
Make customer service truly global with effortless communication:
Multi-Language Support: Translate tickets instantly between various languages.
Universal Customer Reach: Engage with customers all around the world without any language constraints.
Seamless Integration: Just a few clicks to connect, and you’re ready to support clients in their native language.
Unlock the full potential of ChatGPT in your customer service platform:
Predefined Prompts. Use our crafted prompts designed for common support scenarios.
Custom Prompts. Need something specific? Create your own prompts to fine-tune the AI’s responses, ensuring they align with your company’s voice and specific needs.
Whether for auto-responses or intricate problem-solving, adapt the prompts to your operations.
Transform raw text in ticket comments into actionable data:
Automatically detect when a previously solved ticket is reopened by a “thank you” message without any additional information.
Tag and resolve the re-opened ticket before it gets assigned to a new agent.
Reduce backlog burden and focus on what’s important!
Plus, see you how many automation tasks were executed via the reporting feature.
Runs in the background and does all the repetitive heavy lifting on your team’s behalf.
Eliminates manual tasks and saves you precious resources.
Empowers your team to handle tickets more quickly and efficiently.
With an easy-to-use interface, you can go live with automated workflows in under 5 minutes.
Works in tandem with Zendesk Triggers, allowing you to customize the data flows for each workflow.
By automating routine tasks, your support team can resolve tickets more quickly, improving overall efficiency.
Streamline workflows with AI-driven automation, reducing manual interventions and accelerating ticket resolution times.
Minimize human errors in data entry and ensure consistent ticket handling across your support team.
How it works
Install the app and register for a Swifteq account.
Authorize the app to securely access your Zendesk account via the API. For more information, see How we handle Data in our Zendesk Apps.
NO employee or customer data will be stored on Swifteq servers.
Create and configure your ChatGPT workflows to categorize, translate, parse, or do anything else with tickets. A user-friendly interface will guide you through.
Enable the ChatGPT automation on your Zendesk account, and watch your support process transform.
Customers
“Excellent app! Currently using it to auto-categorize our Support tickets, but the room for experimentation with the auto-categorization is fantastic. Will definitely be handy for automating workflows for different scenarios.”
“I’m very satisfied with this App. We use it to extract important information from our tickets that help us to route them correctly. Very easy to install and awesome support! Very worth it!”
“Fantastic and fantastically useful tool, simple to use and with some great features.”
Demo
Ready to improve your support workflows? Let us show you what Swifteq can do.
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