Automation Apps
Merge Zendesk TicketsMerge Freshdesk TicketsAuto Remove AttachmentsTicket ClassificationDocument Parser OCRTicket Parser AutofillZendesk ChatGPT AutomationHelp Center Apps
Help Center ManagerHelp Center Translate for ZendeskHelp Center Translate for IntercomHelp Center AnalyticsHelp Center ExportMacro ExportAssist Apps
Agent Co-writerTranslate ConversationsMCP Server for ZendeskAdvanced Search PlusArticles PDF ExportCustomer Service Blog
Customer service analytics often miss the real why behind support issues. Learn where data falls short and how to uncover better insights.
Anne-Marie Traas · 10 Mar 2026
Automated Ticket Routing simplified: find out how Swifteq Ticket Classification turns tags into workflows that route tickets faster & reduce..
Mark Sherwood · 3 Mar 2026
Ticket tagging made simple: build a clear, scalable taxonomy your team actually uses to improve reporting, routing, and support insights.
Jake Bartlett · 24 Feb 2026
Export Tickets from Zendesk the right way. Discover practical methods support teams use for reporting, audits, and data analysis.
Larry Barker · 17 Feb 2026
Learn how to measure help center ROI beyond ticket deflection. Discover metrics that show real impact on support efficiency, costs, and customer experience.
Anne-Marie Traas · 10 Feb 2026
Discover the real cost of duplicate tickets, how they drain support time and budget, and practical ways support teams measure and reduce them.
Tim Jordan · 3 Feb 2026
Wondering how AI-Assisted Writing actually impacts customer support, when it boosts CSAT, speeds replies, and improves agent performance? Read on…
Mark Sherwood · 27 Jan 2026
Zendesk Copilot vs. Agent Co-writer compare features, pricing, & real workflows to see which AI helps support teams reply faster & on brand.
Jake Bartlett · 20 Jan 2026
How to bulk update organizations in Zendesk using Advanced Search Plus. Learn the fastest way to filter, edit, and manage data at scale.
Sorin Alupoaie · 14 Jan 2026
Discover the best knowledge base video tool options to create clear, customer-ready tutorials that improve support and self-service.
Anne-Marie Traas · 13 Jan 2026
Simplify user management by understanding how to bulk update users in Zendesk with ease and speed using an innovative app.
Sorin Alupoaie · 7 Jan 2026
Must-have Agent Copilot features support leaders want—but can’t find today. See what’s missing from current AI support tools.
Maryna Paryvai · 6 Jan 2026
Zendesk App Builder insights: discover what support teams create, key pitfalls that derail projects, and how to ensure successful app launches.
Larry Barker · 23 Dec 2025
Claude MCP Server Configuration explained with a Zendesk case study. Learn how to connect Claude AI to real support data using MCP.
Carmen M. · 17 Dec 2025
Zendesk AI agents vs Intercom Fin compared in real customer support scenarios, by support leads, with features, automation, price…
Larry Barker · 16 Dec 2025
