Automation Apps
Merge Zendesk TicketsMerge Freshdesk TicketsAuto Remove AttachmentsTicket ClassificationDocument Parser OCRTicket Parser AutofillZendesk ChatGPT AutomationHelp Center Apps
Help Center ManagerHelp Center Translate for ZendeskHelp Center Translate for IntercomHelp Center AnalyticsHelp Center ExportMacro ExportAssist Apps
Agent Co-writerTranslate ConversationsMCP Server for ZendeskAdvanced Search PlusArticles PDF ExportCategory
Customer support teams often receive important information inside attachments rather than in the ticket itself. A customer may send an invoice, shipping label, scanned form, receipt, contract, or image containing details an agent needs before resolving the request. The problem is that this information is usually locked inside the attachment. Agents then have to open…
Sorin Alupoaie · 18 Aug 2026
Most Zendesk quality assurance (QA) programs run the same way: a team lead pulls a handful of closed tickets each week and scores them against a scorecard, usually somewhere between 2% and 5% of total ticket volume. The other 95%-plus closes without anyone looking at it. Your QA program has an opinion about a tiny,…
Neal Travis · 4 Aug 2026
There’s a version of the AI-in-Support conversation that goes like this: AI handles the simple stuff, humans handle the complex stuff, everyone wins. It’s a reasonable starting point. It’s also incomplete enough to produce some genuinely bad hiring decisions. The framing itself isn’t a problem. It’s that “complex” is doing too much work. When teams…
Ines van Dijk · 9 Jun 2026
Discover the four key signals that help support teams make smarter automation routing decisions and send every ticket to the right place.
Ines van Dijk · 2 Jun 2026
Build VoC reports that turn customer feedback into clear product insights, stronger priorities, and better product decisions.
Anne-Marie Traas · 12 May 2026
Most teams I talk to think they’ve “done AI” once agents copilots, summaries, tagging, and documentation help are live. That is a great start, but that’s the baseline now. Not the destination. I’ve seen this a few times already: the first wave goes in and it genuinely helps, replies get faster, notes are cleaner, tagging…
Mark Sherwood · 21 Apr 2026
