Customer Service Blog

Automation

Zendesk Backlog Management: How to Reduce the Support Tickets

Crush Ticket Backlogs with These Effective Customer Support Strategies

Jenny Dempsey · 6 Aug 2024

Knowledge Management

Zendesk Labels – How to Display Related Articles in Your Help Center

Discover how to enhance user navigation in your Zendesk Help Center using labels.

Sorin Alupoaie · 31 Jul 2024

Knowledge Management

Zendesk Knowledge Base Redesign: Your Step-by-Step Guide

Transform your Zendesk Help Center with this step-by-step redesign guide.

Maryna Paryvai · 24 Jul 2024

Best Practices

How to Manage Handoffs Between Engineering and Customer Support

Support + engineering friction? Streamline handoffs for better customer experiences and happier teams

Jake Bartlett · 24 Jul 2024

Artificial Intelligence

46 ChatGPT Prompts for Help Documentation to Improve Support Content

Discover how ChatGPT can transform your help center’s efficiency with 46 prompts to help you write better documentation.

Steph Lundberg · 18 Jul 2024

Automation

7 Zendesk Apps for eCommerce to Automate Your Support Workflows

Learn which are the Zendesk apps for ecommerce to aid your customer service team automate and improve support workflows .

Sorin Alupoaie · 16 Jul 2024

Best Practices

How to Create a Knowledge Base Style Guide and Why Do You Need One?

Maximize your Help Center’s potential with a unified voice — learn how to audit, guide, and streamline your content for brand consistency

Anne-Marie Traas · 16 Jul 2024

Best Practices

How to Streamline Zendesk Ticket Handling: A Quick Primer

Learn pro tips and best practices for easily optimizing your Zendesk ticket management and streamlining your customer support. Act now!

Sorin Alupoaie · 24 May 2024

Best Practices

Expert Tips and Tools to Keep Your Customer Support Team Updated

It’s highly important to update the customer support team as soon as you release new products or features. Here is why and how to do it.

Steph Lundberg · 17 Apr 2024

Best Practices

How to Promote a Knowledge Sharing Culture Inside Your Organization

Learn about a set of KCS practices that help support teams put knowledge at the center of their work and create a knowledge sharing culture.

Sorin Alupoaie · 1 Apr 2024

Knowledge Management

Introducing Tasks: Streamline Your Help Center Workflows

Discover how the new Tasks feature in the Help Center Manager app can transform your team’s productivity.

Sorin Alupoaie · 14 Feb 2024

Best Practices

How Do You Keep Your Zendesk Knowledge Base Up to Date

This article provides strategies for keeping your Zendesk help center updated with the latest information about your products or services.

Jenny Dempsey · 17 Jan 2024

Knowledge Management

Using a Prioritization Framework for Help Center Content

In this interview Sarah Miller, Sr. Knowledge Manager at Oyster HR, shares her experience on which factors to prioritize articles, and more.

Sorin Alupoaie · 25 Nov 2022

Customer service articles & resources · Page 13