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Agent Co-writerTranslate ConversationsMCP Server for ZendeskAdvanced Search PlusArticles PDF ExportFree up your Zendesk storage usage, comply with GDPR, and auto-remove malicious files with Swifteq’s app Auto Remove Attachments. No need to manually redact attachments from tickets anymore! Delete in bulk or put this workflow on auto-pilot to remove the attachments automatically using your own custom logic.
FREE 14-day trial, no credit card required. Pricing starts at €50/month.
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Join companies who use Swifteq to scale support without adding headcount.
Bulk delete attachments from open or closed tickets and keep your Zendesk attachment limit under control.
Include or exclude from removal based on ticket status, creation period, ticket tags, or attachment file types.
Run deletion tasks in the background without affecting your current work in Zendesk.
Only allow certain attachments in your queue, redact everything else.
Set up your own list of file extensions allowed.
Works in combination with Triggers or Automations, giving you the flexibility to choose which tickets will be redacted.
Plus, a reporting feature showing you how many automation tasks were executed.
Automatically redact sensitive documents attached to tickets.
Redact Zendesk attachments after the tickets are closed and your team is not working on them anymore.
Simply select a redact interval, and let the app do the rest.
Runs in the background and does all the repetitive heavy lifting on your team’s behalf.
Allows you to stay compliant with GDPR by deleting any attachments with sensitive information.
Delete Zendesk attachments from tickets with any status: new, open, solved, or closed.
Works in tandem with Zendesk Triggers and Automations, allowing you to set up any filters on the tickets to be checked and removes Zendesk attachments from tickets.
Unnecessary attachments can take up a lot of room. Free up space to keep your Zendesk system running smoothly and efficiently.
Streamline your team’s workflow by eliminating time spent managing attachments manually.
Decluttered tickets make it easier for your team to stay organized and streamline communication.
How it works
Install the Auto Remove Attachments app and register for a Swifteq account.
Authorize the app to securely access your Zendesk account via the API. For more information, see How we handle Data in our Zendesk Apps.
NO employee or customer data will be stored on Swifteq servers.
Configure the auto-redact criteria and filters.
Enable auto-redact attachments.
Customers
“Have used Swifteq for a while. The app is great. Working in the computer hardware industry we receive and send lots of tickets with large attachments (photos and videos) and our account storage runs out very quickly – storage is costly so the app is a fantastic way remove and redact media from tickets we no longer require.”
“The bulk attachment process was extremely simple to use and ensured we could reduce the additional storage units we were paying Zendesk for. Absolutely would recommend using it!”
“Fantastic and fantastically useful tool, simple to use and with some great features.”
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Ready to improve your support workflows? Let us show you what Swifteq can do.
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