Customer Service Blog

Zendesk vs Kustomer: The Ultimate Guide to Choosing the Right Tool

Make an informed choice with our analysis of Zendesk vs Kustomer, focusing on pricing tiers, SLAs, and service perspectives.

Anne-Marie Traas · 21 Oct 2025

Best Practices

How to Measure First Contact Resolution (FCR) in Zendesk

Learn how to accurately measure and effectively improve First Contact Resolution (FCR) in Zendesk.

Nouran Smogluk · 18 Oct 2025

Best Practices

Making Sense of Zendesk Reporting (Without Losing Your Mind)

Struggling with Zendesk reporting? This guide breaks it down step-by-step so you can track what matters—without the overwhelm.

Thomas Hils · 16 Oct 2025

Zendesk

Zendesk vs Intercom: Support Leaders Share Real-World Insights

Understand the key differences comparing Zendesk vs Intercom in order to choose the best support solution for your business needs.

Mark Sherwood · 14 Oct 2025

Best Practices

Zendesk Case Swarming Explained: Benefits, Challenges, and How to Get Started

Discover what Zendesk Case Swarming is, how it improves collaboration and resolution speed, plus key benefits, challenges, and setup tips.

Mark Sherwood · 7 Oct 2025

Best Practices

Zendesk Admin Certification: Is It Worth It and How to Succeed?

Explore the Zendesk Admin Certification: costs, benefits, and preparation time for enhancing your career in administration.

Mark Sherwood · 30 Sept 2025

Best Practices

The Complete Guide to Zendesk Placeholders: Tips, Examples, and Best Practices

Master Zendesk Placeholders with our complete guide. Learn tips, examples & best practices to customize support replies and boost efficiency.

Larry Barker · 23 Sept 2025

Artificial Intelligence

Zendesk Copilot vs. 4 Other Similar Tools: What Works Best?

Boost your customer support team’s efficiency with copilot tools like Zendesk Agent Copilot and alternatives.

Nouran Smogluk · 18 Sept 2025

Artificial Intelligence

Technical Writing in the Age of AI: Challenges, New Skills, and Tools

AI technical writing is evolving fast. Discover challenges, new skills, and tools every writer needs to stay relevant in the age of AI.

Neal Travis · 16 Sept 2025

Best Practices

A Complete Guide of Zendesk SLAs for Superior Customer Support

Boost support efficiency with this complete guide to Zendesk SLAs. Learn setup, best practices & deliver superior customer experiences.

Thomas Hils · 9 Sept 2025

Artificial Intelligence

Zendesk Advanced AI Tutorial: Best Practices to Improve Customer Support

Learn the pro tips and best practices to maximize the use of Zendesk Advanced AI for efficient, innovative, and customer-centric support.

Nouran Smogluk · 4 Sept 2025

Best Practices

The Ultimate Guide to the Follow-the-Sun Support Model

Discover how the Follow-the-Sun Support Model ensures 24/7 global coverage, faster resolutions, and seamless customer support across time zones.

Mark Sherwood · 2 Sept 2025

Artificial Intelligence

The Ultimate Guide to ChatGPT Prompts for Customer Service (with 70+ Examples)

Discover how ChatGPT can help optimize your support team’s processes with our comprehensive guide on how to write great ChatGPT prompts

Nouran Smogluk · 29 Aug 2025

Product Updates

How to Make Bulk Updates to Articles with Help Center Manager

Easily make bulk updates to Zendesk articles with Help Center Manager. Save time, keep content consistent, and streamline help center management.

Sorin Alupoaie · 27 Aug 2025

Best Practices

How to Spot Issues and Fix Communication Gaps With Your Support Team

Spot and fix communication gaps in support to boost teamwork, efficiency, and customer satisfaction. Learn practical steps for better collaboration.

Tim Jordan · 26 Aug 2025

Customer service articles & resources · Page 5