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Agent Co-writerTranslate ConversationsMCP Server for ZendeskAdvanced Search PlusArticles PDF ExportInstantly generate polished replies, summarize long tickets, and translate messages without leaving Zendesk with Swifteq’s Agent Co-writer. Empower every agent to respond confidently with your tone, terminology, and help center resources built in.
Then €9/agent/month. Contact us for the Enterprise plan.
FREE trial, no credit card required.
❤️ by customers and rated ⭐⭐⭐⭐⭐ on Zendesk Marketplace
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Join companies who use Swifteq to scale support without adding headcount.
Swifteq’s Agent Co-writer transforms a short draft into a complete, polished reply that matches your brand’s tone and communication style.
The AI improves clarity, structure, empathy, and wording, ensuring every message is professional and easy to understand.
Agents save time, avoid repetitive writing, and consistently deliver high-quality responses.
Each time an agent opens a ticket, the app displays a concise summary of the entire conversation.
It highlights key points such as issue status, customer sentiment, and progress.
This eliminates the need to read lengthy threads, helping agents understand context quickly and resolve tickets more efficiently, especially during busy shifts.
Speak your response instead of typing and let Agent Co-writer do the rest.
Dictate your reply directly in Zendesk, instantly transcribe it into a draft, then refine it with AI into a clear, professional message, ready to send in under 30 seconds.
Perfect for fast replies, busy shifts, and agents who think faster than they type.
Agents can search your Zendesk Help Center articles directly from within the reply composer.
With one click, they insert links or references into their message, ensuring accurate, helpful information.
This makes every response consistent with your knowledge base and speeds up ticket resolution by reducing the time spent switching between tools.
Admins can define writing rules that the AI follows when generating messages.
This includes preferred tone, terminology, phrasing, and brand-specific communication standards.
Every AI-generated reply automatically respects these guidelines, ensuring consistency across the entire support team and helping new agents adapt to your company’s style from day one.
Team leaders can create custom prompts that guide the AI to perform specific writing tasks such as proofread, rewrite in a professional tone, fix grammar, or adjust empathy.
These prompts streamline agent workflows and enable consistent communication practices across the organization.
Predefined prompts are included, and new ones can be added anytime.
The app automatically detects the language of incoming messages and instantly translates them into the agent’s primary language.
Agents write replies in their own language, and the app translates them back for the customer.
This allows teams to handle multilingual tickets effortlessly, eliminating the need for separate translation tools or bilingual staff.
Admins can create a glossary with specific terms, product names, or brand expressions.
The AI uses these definitions to ensure translations remain accurate and consistent across all languages.
This prevents misunderstandings, keeps terminology aligned with your documentation, and ensures customers receive precise and reliable information in any language.
Admins can fine-tune how translations are generated by customizing the translation prompt.
You can choose tone, level of formality, vocabulary preferences, and other stylistic details.
This ensures that translated messages sound natural, on-brand, and aligned with your company’s communication standards, regardless of the target language.
Start with the free plan, offering 100 AI replies and 100 translations per month.
When ready, upgrade to unlimited usage for just $9 per agent per month.
Admins can also restrict the app to selected team members, allowing full control over usage, costs, and team adoption.
Translate messages in both directions and handle multilingual tickets without extra staffing.
Draft replies faster and focus on solving customer issues instead of writing from scratch.
AI guided replies follow your tone, terminology, and glossary rules, ensuring every message matches your brand.
Customers
“This is a great MCP server. It perfectly and simply does what we need it to do. Total Game Changer for our workflow, worked perfectly and we are now expanding our use of it.”
“Works great! Total game changer for handling support. Recommend this for everyone that uses Zendesk.”
“The MCP Server has been very useful, allowing us to pull Zendesk tickets for external analysis and the tracking of incident vs device register. Integrates very easily with Claude and functionality has been great.”
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