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Most modern help desk platforms, including Zendesk, offer translation tools – whether through built-in features or third-party apps.
Maryna Paryvai · 8 Jan 2025
Learn how to leverage AI agents to improve response times, enhance customer satisfaction, and scale your support.
Nouran Smogluk · 20 Dec 2024
Image alt text is a critical element for improving accessibility and enhancing user experience in your help center.
Sorin Alupoaie · 18 Dec 2024
Learn how to seamlessly shift your customer support from email to live chat for improved customer satisfaction and team efficiency.
Maryna Paryvai · 17 Dec 2024
We explore some powerful features that will help you set up your Zendesk platform to do more with less and improve efficiency.
Craig Stoss · 17 Dec 2024
Learn how to build a KCS-oriented Knowledge Management Team
Maryna Paryvai · 12 Dec 2024
Wow your customers with proactive self-service! Here are seven practical strategies to implement today.
Nouran Smogluk · 12 Dec 2024
Improving the flow of information between the teams can turn your support team into a well-informed, extension of your product team.
Larry Barker · 11 Dec 2024
Learn to collect and action feedback for your AI chatbot, improve customer service, and boost knowledge management.
Nouran Smogluk · 10 Dec 2024
Here at Swifteq, we do our best to answer as fast as possible to our customer needs, and we constantly update our apps.
Sorin Alupoaie · 3 Dec 2024
Best practices for implementing Generative Search in your Zendesk help center.
Maryna Paryvai · 3 Dec 2024
Optimize customer support with self-service chatbots and portal. Discover 7 expert tips to enhance user experience and streamline support.
Nouran Smogluk · 29 Nov 2024
In this article, we present four ways investing in a knowledge base will positively impact a business.
Nouran Smogluk · 29 Nov 2024
Have you ever caught yourself wishing people actually read all the amazing help center articles you’ve written?
Neal Travis · 27 Nov 2024
Live chat has been a mainstay of customer support for years, and the rise of AI chatbots means it’s only growing in popularity.
Eryn Chesney · 21 Nov 2024
