Neal Travis, Author at Swifteq

Here’s how you can make Zendesk redaction easy and automatic. Besides Zendesk built in functionality, use Swifteq apps to fasten redaction.

Neal Travis · 20 May 2025

Here is everything you need to know about Zendesk knowledge management—from understanding the basics to implementing best practices.

Neal Travis · 25 Mar 2025

Explore Zendesk Guide’s capabilities and limitations, see how you can enhance them with Swifteq, and review Zendesk Guide alternatives.

Neal Travis · 11 Feb 2025

In this article, we cover everything you need to know about Zendesk ticket priority, including how to set it up, best practices, and tips.

Neal Travis · 28 Jan 2025

Have you ever caught yourself wishing people actually read all the amazing help center articles you’ve written?

Neal Travis · 27 Nov 2024

Neal Travis · Page 3