Neal Travis, Author at Swifteq

How to Make Agent CSAT a Useful Signal Instead of a Blunt Instrument

Turn agent CSAT into a useful signal. Discover how to interpret scores, spot patterns, and coach support teams without blame.

Neal Travis · 26 May 2026

Artificial Intelligence

Re-thinking SLAs and Response Time in Light of Customer Support AI

Learn how AI is reshaping SLAs, response times, and support metrics so teams can balance speed, quality, and customer expectations.

Neal Travis · 19 May 2026

Artificial Intelligence

Technical Writing in the Age of AI: Challenges, New Skills, and Tools

AI technical writing is evolving fast. Discover challenges, new skills, and tools every writer needs to stay relevant in the age of AI.

Neal Travis · 16 Sept 2025

Knowledge Management

The New Zendesk Knowledge Editor Explained – Tips for Faster Publishing

Discover how the new Zendesk Knowledge Editor speeds up publishing. Learn quick tips to master these new features for a better content flow.

Neal Travis · 5 Aug 2025

Zendesk

The Best Zendesk Features to Make Life Easier for Support Agents

Discover the major Zendesk features, and the most efficient ways that you can leverage to make your agent’s lives easier while enhancing productivity.

Neal Travis · 17 Jun 2025

Neal Travis · Page 2

How to Make Agent CSAT a Useful Signal Instead of a Blunt Instrument

Re-thinking SLAs and Response Time in Light of Customer Support AI

Technical Writing in the Age of AI: Challenges, New Skills, and Tools

The New Zendesk Knowledge Editor Explained – Tips for Faster Publishing

The Best Zendesk Features to Make Life Easier for Support Agents