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Zendesk · Page 13

How to Audit Zendesk Triggers – A Support Manager’s Guide

Learn how to conduct a Zendesk trigger audit to prevent misfires and workflow issues.

Larry Barker · 9 Oct 2024

Knowledge Management

How to Implement Knowledge-Centered Service (KCS) in Zendesk

Getting started with Knowledge-Centered Service (KCS) is easy when your support team uses Zendesk. This detailed guide shares everything you

Nouran Smogluk · 27 Sept 2024

Best Practices for Creating and Using Zendesk Trigger vs Automation

Zendesk triggers and automations can have a huge impact on your support team’s efficiency. Use these best practices to make the most of them

Anne-Marie Traas · 24 Sept 2024

How to Improve CSAT Score in Zendesk – An Expert Guide

Discover 13 actionable strategies to boost your Customer Satisfaction (CSAT) scores in Zendesk.

Tim Jordan · 20 Sept 2024

Artificial Intelligence

Zendesk ChatGPT Integration: The 7 Best Apps to Boost Customer Support

Explore the top 7 Zendesk ChatGPT integration apps to enhance your customer support.

Sorin Alupoaie · 17 Sept 2024

Best Practices for Building and Using Zendesk Macros Efficiently

Zendesk macros can supercharge your customer support team’s efficiency when used correctly. Learn the five best practices for mastering them

Nouran Smogluk · 17 Sept 2024