Automation · Page 4

Learn how to use Zendesk triggers and webhooks to save time, reduce errors, and improve efficiency.

Craig Stoss · 6 Aug 2025

Find out more about the new Zendesk Action Builder, what it is, how it works, how is it different from current automations and its limitations.

Larry Barker · 1 Jul 2025

Here’s how you can make Zendesk redaction easy and automatic. Besides Zendesk built in functionality, use Swifteq apps to fasten redaction.

Neal Travis · 20 May 2025

Learn how Zendesk omnichannel routing works, its key benefits, and best practices for setting it up in your Zendesk instance.

Maryna Paryvai · 18 Mar 2025

Explore Zendesk Intelligent Triage feature, learn how it works, how to use it to reduce time response and improve overall support operations

Maryna Paryvai · 11 Mar 2025

Find out how to profit on Zendesk generative AI products for a range of use cases. These include summaries, searches, and bots.

Catherine Heath · 4 Mar 2025