Automation · Page 5

In this article, we cover everything you need to know about Zendesk ticket priority, including how to set it up, best practices, and tips.

Neal Travis · 28 Jan 2025

Discover how to efficiently manage Zendesk storage and enhance security by removing attachments from support tickets.

Sorin Alupoaie · 23 Jan 2025

Live chat has been a mainstay of customer support for years, and the rise of AI chatbots means it’s only growing in popularity.

Eryn Chesney · 21 Nov 2024

Learn how skills-based routing can automate ticket assignment, reduce wait times, and improve customer satisfaction.

Mark Sherwood · 16 Oct 2024

Boost customer service with Zendesk chatbots! Learn expert tips to create, launch, and refine intelligent chatbots in Zendesk.

Anne-Marie Traas · 10 Oct 2024

Learn how to conduct a Zendesk trigger audit to prevent misfires and workflow issues.

Larry Barker · 9 Oct 2024