Automation Apps
Merge Zendesk TicketsMerge Freshdesk TicketsAuto Remove AttachmentsTicket ClassificationDocument Parser OCRTicket Parser AutofillZendesk ChatGPT AutomationHelp Center Apps
Help Center ManagerHelp Center Translate for ZendeskHelp Center Translate for IntercomHelp Center AnalyticsHelp Center ExportMacro ExportAssist Apps
Agent Co-writerTranslate ConversationsMCP Server for ZendeskAdvanced Search PlusArticles PDF ExportAuthor
Sorin Alupoaie is the founder of Swifteq, an experienced software technologist and entrepreneur, he loves shipping products that solve painful customer problems. Sorin strongly believes that any Customer Service interaction represents a huge opportunity for a business to listen and improve how they deliver value to customers.
A practical workflow for keeping Zendesk Help Center articles and screenshots accurate after a release: find affected articles, draft the changes, retake screenshots and publish, using Claude and the Swifteq MCP Server.
Sorin Alupoaie · 29 Sept 2026
Customer support teams often receive important information inside attachments rather than in the ticket itself. A customer may send an invoice, shipping label, scanned form, receipt, contract, or image containing details an agent needs before resolving the request. The problem is that this information is usually locked inside the attachment. Agents then have to open…
Sorin Alupoaie · 18 Aug 2026
Stop manual ticket sorting with Swifteq’s Ticket Classification. Automatically categorize, tag, and route tickets faster in Zendesk.
Sorin Alupoaie · 7 Apr 2026
How to bulk update organizations in Zendesk using Advanced Search Plus. Learn the fastest way to filter, edit, and manage data at scale.
Sorin Alupoaie · 14 Jan 2026
Simplify user management by understanding how to bulk update users in Zendesk with ease and speed using an innovative app.
Sorin Alupoaie · 7 Jan 2026
