Larry Barker, Author at Swifteq

What Is Zendesk Action Builder and How Can It Improve Support

Find out more about the new Zendesk Action Builder, what it is, how it works, how is it different from current automations and its limitations.

Larry Barker · 1 Jul 2025

Knowledge Management

How to Build a Solid Knowledge Management Strategy? A Pro Approach

A smart knowledge management strategy can cut costs, streamline onboarding, prevent knowledge loss when employees leave, and empower customers to find answers on their own.

Larry Barker · 15 Apr 2025

Best Practices

How to Improve Information Flow from Product to Support in 4 Steps

Improving the flow of information between the teams can turn your support team into a well-informed, extension of your product team.

Larry Barker · 11 Dec 2024

Automation

How to Audit Zendesk Triggers – A Support Manager’s Guide

Learn how to conduct a Zendesk trigger audit to prevent misfires and workflow issues.

Larry Barker · 9 Oct 2024

Larry Barker · Page 3

What Is Zendesk Action Builder and How Can It Improve Support

How to Build a Solid Knowledge Management Strategy? A Pro Approach

How to Improve Information Flow from Product to Support in 4 Steps

How to Audit Zendesk Triggers – A Support Manager’s Guide