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Jake Bartlett is a writer for tech companies and customer-centric businesses. He has 13 years of experience working in customer support and success, across various roles. You can find out more about Jake on his website.
Ticket tagging made simple: build a clear, scalable taxonomy your team actually uses to improve reporting, routing, and support insights.
Jake Bartlett · 24 Feb 2026
Zendesk Copilot vs. Agent Co-writer compare features, pricing, & real workflows to see which AI helps support teams reply faster & on brand.
Jake Bartlett · 20 Jan 2026
Discover the top 10 Zendesk apps for support teams in 2024, enhancing efficiency and productivity across customer service platforms.
Jake Bartlett · 27 Nov 2025
Find out how to improve problem-solving skills in your support team with practical strategies that drive faster resolutions.
Jake Bartlett · 28 Oct 2025
Avoid common pitfalls when building your external knowledge base. Learn how to structure content, improve UX, boost SEO, and help users find answers fast.
Jake Bartlett · 24 Jun 2025
