Automation Apps
Merge Zendesk TicketsMerge Freshdesk TicketsAuto Remove AttachmentsTicket ClassificationDocument Parser OCRTicket Parser AutofillZendesk ChatGPT AutomationHelp Center Apps
Help Center ManagerHelp Center Translate for ZendeskHelp Center Translate for IntercomHelp Center AnalyticsHelp Center ExportMacro ExportAssist Apps
Agent Co-writerTranslate ConversationsMCP Server for ZendeskAdvanced Search PlusArticles PDF ExportAuthor
Catherine Heath is a content writer and community builder for creative and ethical companies. She’s a blogging sensei — you’ll often find her writing case studies, help documentation, and articles about customer support. Her writing has helped businesses to attract curious audiences and transform them into loyal advocates.
Learn how to make the most of your internal knowledge base, from the process of creating it to best practices and top internal knowledge base examples.
Catherine Heath · 22 Apr 2025
Find out how to profit on Zendesk generative AI products for a range of use cases. These include summaries, searches, and bots.
Catherine Heath · 4 Mar 2025
In this post we dive deep into how the KCS methodology works and how to get started using a Knowledge-Centered approach to Customer Support.
Catherine Heath · 20 Sept 2024
