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Thomas is a 10+ year veteran of the customer support space, helping high-growth startups scale magical experiences. You can connect with him on LinkedIn.
See what works and what breaks when using AI for customer support troubleshooting, with practical tips to improve resolution quality.
Thomas Hils · 5 May 2026
Struggling with Zendesk reporting? This guide breaks it down step-by-step so you can track what matters—without the overwhelm.
Thomas Hils · 16 Oct 2025
Boost support efficiency with this complete guide to Zendesk SLAs. Learn setup, best practices & deliver superior customer experiences.
Thomas Hils · 9 Sept 2025
Explore the transformative potential of AI in enhancing customer experience (CX) in 2024.
Thomas Hils · 16 Oct 2024
Learn how to effectively measure the impact of AI on customer service through key metrics.
Thomas Hils · 12 Sept 2024
