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Steph Lundberg

Steph is a writer and fractional Customer Support leader and consultant. You can usually find her crafting, hanging with her kids, or spending entirely too much time on Tumblr.

Best Practices

Help Center Best Practices – How to Structure Self-Help Content

A great help center is a powerful driver of customer loyalty and a boost for customer satisfaction ratings. When following help center best practices and done right, it allows customers to find solutions and helpful resources on their own. This improves customer experience and cuts down response times from customer service agents. Self-service is increasingly…

Steph Lundberg · 4 Oct 2024