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Eryn is an experienced e-commerce CX leader with a strong background in writing and content marketing. She’s passionate about empowering support teams and using the invaluable insights they collect to drive business success.
Bringing a new support rep onto your team has always been one of the most resource-intensive parts of running a customer support operation. You’re pulling senior agents away from their queues, handing over mountains of documentation, and hoping that somewhere between the shadowing sessions and the SOPs, the new hire finds their footing before the…
Eryn Chesney · 31 Mar 2026
Having a well-structured and optimized help center is a great asset. Here are 15 successful Zendesk help center examples to get inspired.
Eryn Chesney · 4 Dec 2025
Learn how to identify, prevent, and remove Zendesk spam with this complete guide, keep your support inbox clean and your team focused.
Eryn Chesney · 8 Jul 2025
Learn to use Zendesk dynamic content, a powerful feature that helps create reusable, localized messaging valid across your entire support system.
Eryn Chesney · 13 May 2025
Follow these Zendesk Guide best practices to create a customer-centric knowledge base that truly serves your users.
Eryn Chesney · 8 Apr 2025
