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Knowledge Management · Page 7

Knowledge Base Videos – A Pro Guide on How to Level Up Help Content

Learn how to create engaging and effective video content to enhance customer support.

Chris Broughton · 20 Aug 2024

What’s the Difference Between Internal and External Documentation?

Discover how to create essential knowledge bases for both customers and employees.

Anne-Marie Traas · 15 Aug 2024

How to Build a Multilingual Knowledge Base – A Simple Guide

From selecting target languages to measuring results, discover how to translate and maintain your help center in multiple languages

Nouran Smogluk · 13 Aug 2024

Zendesk Knowledge Base Analytics Tutorial to Improve Your Help Center

Looking to improve your Zendesk help center? Here are five ways you can use analytics to gain insights into your help center’s performance.

Nouran Smogluk · 13 Aug 2024

Knowledge Management Tips. Interview with Karissa Van Baulen @ Hotjar

In this interview we discuss Knowledge Management tips and topics with Karissa Van Baulen, Customer Education Lead at Hotjar. Read further!

Sorin Alupoaie · 8 Aug 2024

Knowledge Management

Zendesk Labels – How to Display Related Articles in Your Help Center

Discover how to enhance user navigation in your Zendesk Help Center using labels.

Sorin Alupoaie · 31 Jul 2024