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Merge Zendesk Tickets Merge Freshdesk Tickets Auto Remove Attachments Ticket Classification Document Parser OCR Ticket Parser Autofill Zendesk ChatGPT Automation

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Help Center Manager Help Center Translate for Zendesk Help Center Translate for Intercom Help Center Analytics Help Center Export Macro Export

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Agent Co-writer Translate Conversations MCP Server for Zendesk Advanced Search Plus Articles PDF Export

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Best Practices · Page 15

Knowledge Base SEO Tutorial: How to Optimize Your Zendesk Help Center

Want to improve your self-service? Use these best practices to optimize your help center for search engines.

Nouran Smogluk · 27 Aug 2024

How to Analyze Customer Feedback: A Comprehensive Guide

Get actionable tips on how to turn customer feedback into meaningful improvements.

Tim Jordan · 21 Aug 2024

Knowledge Base Videos – A Pro Guide on How to Level Up Help Content

Learn how to create engaging and effective video content to enhance customer support.

Chris Broughton · 20 Aug 2024

What’s the Difference Between Internal and External Documentation?

Discover how to create essential knowledge bases for both customers and employees.

Anne-Marie Traas · 15 Aug 2024

How to Build a Multilingual Knowledge Base – A Simple Guide

From selecting target languages to measuring results, discover how to translate and maintain your help center in multiple languages

Nouran Smogluk · 13 Aug 2024

Zendesk Knowledge Base Analytics Tutorial to Improve Your Help Center

Looking to improve your Zendesk help center? Here are five ways you can use analytics to gain insights into your help center’s performance.

Nouran Smogluk · 13 Aug 2024